Refund policy
Return & Refund Policy – PakCart
At PakCart, we want you to have a smooth and satisfying shopping experience. If you are not fully satisfied with your purchase, we are here to help.
1. Returns
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You may request a return within 7 days of receiving your order.
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To be eligible for a return:
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The item must be unused, unworn, and in its original condition.
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The item must include all original packaging, accessories, and tags.
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Certain products are non-returnable due to hygiene and safety reasons, such as:
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Personal care items
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Health & wellness products
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Undergarments
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Opened or used cosmetics
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To start a return, please contact us at salesmela210@gmail.com with your order number, reason for return, and supporting images/videos if applicable.
2. Refunds
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Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Shipping charges are non-refundable.
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For Cash on Delivery (COD) orders, refunds may be issued as:
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Bank transfer
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Store credit
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3. Exchanges
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Exchanges are offered for defective, damaged, or incorrect items.
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To request an exchange, email us at salesmela210@gmail.com within 48 hours of receiving the item, along with photos/videos of the issue.
4. Order Cancellation
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Orders may be canceled within 12 hours of placing the order.
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Once the order is processed or shipped, cancellation is not possible.
5. Damaged or Wrong Product Received
If you receive a damaged, faulty, or wrong item, please contact us within 48 hours with clear photos/videos. We will process a replacement or refund based on your preference.
6. Contact Us
For any return or refund-related queries, feel free to reach us at:
📧 Email: salesmela210@gmail.com
🛍️ Store Name: PakCart